Privacy Policy

Welcome to Quantivo. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our client portal, or engage our IT consulting and digital transformation services.

If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at legal@quantivo.cm.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the site or our portal, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Personal Data: Names, phone numbers, email addresses, job titles, and company details.
• Usage Data: Information automatically collected when you visit our site, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and information about how and when you use our site.
• Cookies & Tracking: We use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
• Data from Third Parties: In some cases, we may collect data from third-party partners or public sources to enhance our services or update our records.

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive to:

• Service Delivery: To facilitate account creation and logon process on the Client Portal and provide requested services.
• Communication: To send administrative information to you, respond to your inquiries, and offer support.
• Analytics: To perform data analysis, identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our website, products, marketing, and your experience.
• Legal Obligations: To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.

If you are a resident in the European Economic Area (EEA) or UK, we need to inform you about the legal basis we rely on to process your personal information. We may process your personal data under the following conditions:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We do not sell your personal data to any third party.

We may share your data with third-party vendors, service providers, contractors, or agents (processors and sub-processors) who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.

Quantivo is headquartered in Cameroon and operates globally. Your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information in various countries.

If you are a resident in the EEA or UK, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law, including through the use of Standard Contractual Clauses (SCCs).

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

In some regions (like the EEA, UK, and California), you have certain rights under applicable data protection laws. These may include the right to:

• Access: Request access and obtain a copy of your personal information.
• Rectification: Request rectification or erasure of your personal information.
• Portability: Request the restriction of processing of your personal information or data portability.
• Objection: Object to the processing of your personal information in certain circumstances.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. To exercise any of these rights, please contact us at legal@quantivo.cm.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Our use of cookies is designed to provide you with a smooth, customized experience, and to understand how our site is used.

When you first visit our site, you can choose to accept all cookies or manage your preferences through our Cookie Consent Banner. You can review our detailed Cookie Policy and change your preferences at any time by accessing the Cookie Preferences option in the footer of our site.

We do not knowingly solicit data from or market to children under 16 years of age. By using the site, you represent that you are at least 16 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the site.

If we learn that personal information from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible.

If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

If you have questions or comments about this policy, or if you would like to exercise any of your data rights, you may email us at:

legal@quantivo.cm

We are committed to responding to all data privacy inquiries within a reasonable timeframe and in accordance with applicable laws.